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FAQ

  • Can I order product online?
    Yes - you can oder product for shipment or for in-store pickup via our online website. Once you place your order, we will receive a confirmation email and once fulfilled, a fulfillment email with tracking information or pickup information. Happy shopping!
  • How do I order DMK Product?
    To order DMK Product, simply click "Shop DMK" and it will automatically redirect you. Here you will have to enter the DMK client password. If you do not have this password, please contact our office.
  • What if I don't know what to use or buy for my skin?
    Simple- book a service or an in-person or virtual consultation with us! We will discuss your concerns and your skin and make custom product recommendations for you, based your unique skin.
  • Are you organic or clean beauty?
    Skin Theory was founded on the concepts of intelligent, research-based, safe, effective, transformative skincare and services. We set the tone for following science-based research in determining which ingredients and services we use. We 100% support the mission for safe and environmentally conscious ingredients in skin care products. What is important to understand is that as well-intentioned as the “clean” beauty movement may be, it is an unregulated, and has a widespread misinformation issue that often causes fear - which is why we don’t  designate our brand as such, even though we have always put the safety of our customers first.  Natural does not mean safer, and synthetic does not mean more dangerous for you or the environment. You see many of the “clean” APPS and skincare blogs are for-profit - selling a subscription or product and filled with inaccuracies and fear. Even non-profit have an agenda and we have found mis-information or lack of supporting information in their reporting. KPMG, a large consulting firm recently stated: “As more products are being labeled “green” or “sustainable,” there has been a rise in exaggerated, misleading or unsubstantiated claims.” We are here to help people. There is no one size fits all when it comes to helping skin. “One man’s medicine may be another man’s poison” Even with this, some perceptions and beliefs may not align with us. Below is to help be as transparent as possible with ingredient use. Determining ingredient safety is not black & white. There are many factors that determine safety that can’t be determined via an APP or just considering if it is natural. An example of this is Zinc Oxide, Pyrithione Zinc and Phenoloxyethanol, Dimethicone and BHT - all are 100% safe topically and actually have many benefits. However, like almost anything, they need to be used with the following considerations: 1. Used in the Correct Way: Think of silicones such as dimethicone, it’s used safely and is beneficial in a lot of topical medicated treatment creams and ointments and in pacemakers and shunts - It is not ingested. 2. Used at Percentages Deemed Beneficial, Effective and Safe: Think of medicine, at the right dosage offers a lot of benefits but at the wrong dosage can cause problems. 3. Used In the Right Formulation: An example is nano vs. non-nano Zinc. Non-nano zinc is healthy, beneficial. Non-nano can be inhaled and can cause reef destruction. 4. Used Based on Personal Circumstances: Do the benefits outweigh any risk for that person? An APP and even the EWG will not explain this. We have compiled a comprehensive library of science-backed information and will continue to research and stay up to date on studies.   Ingredients we have chosen to Avoid in Some are All Circumstances: 1,4 Dioxane - as defined by EU Regulations Abrasive Particles (pumice, nut shells, fruit pits, salt) Aluminum Powder *Essential Oils both for formulation fragrance and as natural preservatives (these are avoided with many of the problem skin conditions, young clients, eczema, dermatitis clients and specific client issues like scent intolerance we work with, we do use in a portion of some of our product, however) Formaldehyde *Fragrant Plant / Botanical Extracts ((these are avoided with many of the problem skin conditions, young clients, eczema, dermatitis clients and specific client issues like scent intolerance we work with, we do use in a portion of some of our product, however) Lead Nanoparticles such as nano particle Zinc Oxide and Titanium Dioxide - below 100 nm as defined by EU Regulations. (We only carry non-nano particles that are both extremely safe, beneficial and reef safe).has no regulation Dr. Fulton’s Pore Clogging ingredient list (acne clients) Pyrithione Zinc over 2% (EU Regulations is 1% in topical skincare products, US no restrictions. There are no reports or studies of safety issues at 2%. (This ingredient is extremely beneficial to certain clients with dermatitis and keratosis pilaris) Sodium Lauryl Sulfate, Sodium Lauryl Sulfate Synthetic Dyes (we do use in a handful of necessary products where the benefits of the use of the product outweigh the risks of irritation from this ingredient. This is an extremely small % compared to food grade dyes. We avoid on eczema, dermatitis, and several other problem skin concerns) Synthetic Fragrance (we do use it in a few necessary products where the benefits of the use of the product outweigh the risks of irritation from this ingredient. This is an extremely small % compared to perfumes and scented body products. We do not use on clients with eczema, dermatitis, sensitive skin and and clients with scent intolerance) Talc Toluene We encourage you if you have any concerns about ingredients used to book a skincare consultation with Karen to discuss it further before purchasing or investing in any clearing programs, treatments or products. All the best in your skincare journey.
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